From the mobile Web browser, I can print the record as a PDF using the
Output button (highlighted in the first screenshot).
But from the Kintone Mobile App I cannot.
How can I enable the “Output as PDF” function on the Kintone App when I am using from the Mobile App?
Screenshot 1 - Accessing the Kintone App from the mobile Web browser
Screenshot 2 - Accessing the Kintone App from the Kintone Mobile App
Error message: お探しのページは見つかりませんでした
Translation: Page not found
Hello @C_ng_Tr_n_Ng_c ,
Welcome to the Kintone Developer Forum & thank you for posting your question!
Thank you for reuploading the screenshots.
From the screenshots, I can see that you are trying to use Print Creator Add-on to output a record as a PDF.
Print Creator Add-on’s Help Documentation
Print Creator provides their own help documentation regarding their Add-on:
Print Creator Add-on’s Operating Environment
Print Creator’s Operating Environment specification states that the Add-on is compatible with the following web browsers:
||Microsoft Edge, Google Chrome, Mozilla Firefox
||Safari, Google Chrome, Mozilla Firefox
Thus, the Print Creator Add-on is not supported on the Kintone Mobile Apps (iOS & Android).
Finally, given that Print Creator is a 3rd party Add-on, I would recommend contacting their support team or Kintone Sales Engineering team for further assistance.
We are happy to help you with development-related questions here on the Kintone Developer Forum.